Do you sell games?
No. We load games you provide from discs and copies you own. We never supply or sell game files.
Can you load an external drive too?
Yes. Buy an external drive and we load it for the same price as loading the matching internal drive.
Why do I pay up front?
Pre-pay lets us buy the console, drives and parts at cost right away, so your order moves straight to the bench.
What firmware does my console need?
A PS5 must be on 13.60 or lower and a PS4 on 13.52 or lower. A Switch 1 must be an original model that can enter recovery mode. Check yours on the Check Your Console page before you ship.
Do you make hardware changes?
No. Our upgrades are software only. Hardware repairs and parts are quoted after a free diagnostic and your approval.
How long does it take?
A single small job is often 1 to 3 hours once it is on the bench. A mid-size library takes 1 to 2 business days and a large job 2 to 4. We give you a window once we review your order.
Is the diagnostic really free?
Yes. Diagnostics are free and no paid repair or upgrade starts until you approve it.
How many games will work?
Your game count is the number of titles the console recognizes and launches. Large games, updates, DLC and damaged files can change the price, and we tell you before we start.
